Hi MP team,
Our group’s cloud server IP (**47.85.54.98**, Alibaba Cloud US, AS45102) has been blocked with a 403 error citing “inefficient or abusive traffic.” We work on battery materials, heterogeneous electrocatalysis, and water electrolysis (OER/HER), and use the MP API for high-throughput screening pipelines — with multiple group members sharing one cloud server.
The full error message we receive:
```
“Your IP address or ASN has been (temporarily) blocked from accessing all MP services due to inefficient or abusive traffic. Please make yourself familiar with our terms, make sure to run the latest version of the mp-api client ( mp-api · PyPI ), read our documentation…”
```
Following your official large-download guidelines, we have since:
- Upgraded to the latest `mp-api` version
- Always batch list queries instead of per-material-ID loops
- Restricted returned fields with `fields=[…]`
- Implemented local caching to avoid redundant requests
- Added rate limiting to stay within 25 req/s
The block appears to have been applied before we had the chance to make any corrections, and it persists despite our fixes.
Is there a formal process to request whitelisting for shared research group infrastructure? Our automated pipeline has no fallback at the moment, so any guidance would be greatly appreciated.
Thank you.
Yirui